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Información legal

Política de reembolsos

**Conditions for Refunds**

**Authorization Required:** Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If it is technical incompatibility, we can process without authorization from the product creator.


**7-Day Refund Window:**

- **Digital Products:** You may request a refund within 7 days of purchase, provided that the digital product has not been used.


- **Technical Incompatibility:** If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 7 days of purchase.


**Payment Method Restrictions:**

- **Credit Card (Stripe):** Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.


- **PayPal:** Refunds for payments made via PayPal can take up to 72 hours to process.


**Non-Refundable Cases:**

- **Bank/PayPal Dispute:** If the customer has opened a bank or PayPal dispute.


- **Regret Purchase:** If the customer wishes to cancel their purchase due to a change of mind.


**How to Request a Refund**

To request a refund, please contact our customer service team with the following information:


- Your order number

- The reason for the refund request

- Any supporting evidence (e.g., screenshots of technical issues)


**Contact Information**

If you have any questions or concerns about this Refund Policy, please contact us at: contact@vlexzymodz.com